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This book is divided into five chapters, and each chapter takes you through the different stages of heartbreak. Reading "she will never lose herself again" will feel as if you are diving deep inside the diary of a broken-hearted girl as she starts to find herself after being lost in the cycle of a broken relationship. The goal with this book is to empower anyone who needs the strength to pursue self-love. It is for the ones who lost themselves while loving someone else. It is for you who is hurting. It is for you who is healing.
Harlequin® Presents brings you four new titles! This Presentsbox set includes: THE GREEK DEMANDS HIS HEIR (NotoriousGreeks) by Lynne Graham Leo Zikos is pleased to have secured aperfectly convenient fiancée, until Grace Donovan's impeccable beauty tempts himto pursue one last night of freedom… But that night, and the positive pregnancy testthat follows, blows Leo's plans apart! THE PERFECT CAZORLA WIFE by Michelle Smart Charley Cazorla strides back into her soon-to-beex-husband's life with a plan. Except Raul has his own ideas! To save Charley'sbusiness, the Spaniard demands his own payment: she must resume her role as the perfectwife—in every sense! THE MARAKAIOS BABY (The MarakaiosBrides) by Kate Hewitt Margo Ferras knows that she must give updevishly seductive Leo Marakaios in order to protect her heart. But when she discoversthat she's pregnant with his child, Margo walks back into Leo's life and asks himto marry her! CLAIMED FOR HIS DUTY (Greek Tycoons Tamed) by Tara Pammi Stavros Sporades agreed to marry heiress Leah Huntingtonto protect her, but now she's demanding a divorce! Stavros wants proof Leah'stroubled past is behind her, but one night of desire reveals that she might have beeninnocent all along…
Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding. In Never Lose a Customer Again, Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days following a purchase. From an impulse buy at Starbucks to the thoughtful purchase of a first house, all customers have the potential to experience the eight phases of the customer journey. If you can understand and anticipate the customers' emotions, you can apply a myriad of tools and techniques -- in-person, email, phone, mail, video, and presents -- to cement a long and valuable relationship. Coleman's system is presented through research and case studies showing how best-in-class companies create remarkable customer experiences at each step in the customer lifecycle. In the "Acclimate" stage, customers need you to hold their hand and over-explain how to use your product or service. They're often too embarrassed to admit they're confused. Take a cue from Canadian software company PolicyMedical and their challenge of getting non-technical users to undergo a complex installation and implementation process. They turned a series of project spreadsheets and installation manuals into a beautiful puzzle customers could assemble after completing each milestone. In the "Adopt" stage, customers should be welcomed to the highest tier of tribal membership with both public and private recognitions. For instance, Sephora's VIB Rogue member welcome gift provides a metallic membership card (private recognition) and a members-only shade of lipstick (for public display). In the final stage, "Advocate," loyal customers and raving fans are primed to provide powerful referrals. That's how elite entrepreneurial event MastermindTalks continues to sell-out their conference year after year - with zero dollars spent on marketing. By surprising their loyal fans with amazing referral bonuses (an all-expenses paid safari?!) they guarantee their community will keep providing perfect referrals. Drawing on nearly two decades of consulting and keynoting, Coleman provides strategies and systems to increase customer loyalty. Applicable to companies in any industry and of any size (whether measured in employee count, revenue, or total number of customers), implementing his methods regularly leads to an increase in profits of 25-100%. Working with well-known clients like Hyatt Hotels, Zappos, and NASA, as well as mom-and-pop shops and solo entrepreneurs around the world, Coleman's customer retention system has produced incredible results in dozens of industries. His approach to creating remarkable customer experiences requires minimal financial investment and will be fun for owners, employees, and teams to implement. This book is required reading for business owners, CEOs, and managers - as well as sales and marketing teams, account managers, and customer service representatives looking for easy to implement action steps that result in lasting change, increased profits, and lifelong customer retention.
Harlequin® Presents brings you four new titles for one great price! This Presents box set includes: THE BRIDE FONSECA NEEDS (Billionaire Brothers) by Abby Green Secretary Darcy Lennox knows how demanding her billionaire boss, Maximiliano Fonseca Roselli, can be. But marrying him to secure the deal of the century is beyond the call of duty! Except Max is not a man to say no to! RUSSIAN'S RUTHLESS DEMAND (The Chatsfield) by Michelle Conder Eleanore Harrington's new boss is Lukas Kuznetskov, as cold and unyielding as ice. But white-hot embers smolder between them, and the focus shifts from professional to pleasure! And when he discovers Eleanore's innocence, Lukas makes her virginity his final demand… SHEIKH'S FORBIDDEN CONQUEST (The Howard Sisters) by Chantelle Shaw Sultan Kadir Al Sulaimar's first duty must be to his country, but feisty helicopter pilot Lexi Howard's disregard for his command is somewhat…refreshing. Can the desert king resist making her his final—and most forbidden—conquest before his arranged marriage? MARRIED FOR THE PRINCE'S CONVENIENCE by Maya Blake Jasmine Nichols is catapulted to the top of the prospective brides list when Prince Reyes discovers she's carrying his heir! Except Reyes's cold, tactical marriage is about to be jeopardized by their explosive chemistry and what he learns when he uncovers his new bride's secrets… Look for 8 new exciting stories every month from Harlequin® Presents!
Harlequin Medical Romance brings you a collection of three new titles, available now! Enjoy these stories packed with pulse-racing romance and heart-racing medical drama. This Harlequin Medical Romance box set includes: RESISTING THE SINGLE DAD by Scarlet Wilson Cordelia Greenway usually avoids reminders of the family she’ll never have, but devoted dad Dr. Gene Du Bois is weakening all her defenses… REUNITED BY THEIR SECRET SON by Louisa George Single mom Sophie can never forget her sizzling encounter with gorgeous stranger Finn—and now she’s come face-to-face with him again! A BRIDE TO REDEEM HIM by Charlotte Hawkes If he’s to redeem himself, world-renowned surgeon and playboy Louis Delaroche only has one choice— make Alex Vardy his bride! Join HarlequinMyRewards.com to earn FREE books and more. Earn points for all your Harlequin purchases from wherever you shop.
NATIONAL BESTSELLER *Glitter Guide’s “Must Reads for April” *PopSugar’s “Ultimate Summer Reading” *Bustle’s Books to Read and Discuss With Your Mom and Grandma *New York Live’s “Ashley’s A-List” Pick “One of the hottest new Southern writers.” —Parade From the next “major voice in Southern fiction” (Elin Hilderbrand, New York Times bestselling author) comes the first in an all-new series chronicling the journeys of three sisters and their mother—and a secret from their past that has the potential to tear them apart and reshape their very definition of what it means to be a family. Caroline Murphy swore she’d never set foot back in the small Southern town of Peachtree Bluff; she was a New York girl born and bred and the worst day of her life was when, in the wake of her father’s death, her mother selfishly forced her to move—during her senior year of high school, no less—back to that hick-infested rat trap where she'd spent her childhood summers. But now that her marriage to a New York high society heir has fallen apart in a very public, very embarrassing fashion, a pregnant Caroline decides to escape the gossipmongers with her nine-year-old daughter and head home to her mother, Ansley. Ansley has always put her three daughters first, especially when she found out that her late husband, despite what he had always promised, left her with next to nothing. Now the proud owner of a charming waterfront design business and finally standing on her own two feet, Ansley welcomes Caroline and her brood back with open arms. But when her second daughter Sloane, whose military husband is overseas, and youngest daughter and successful actress Emerson join the fray, Ansley begins to feel like the piece of herself she had finally found might be slipping from her grasp. Even more discomfiting, when someone from her past reappears in Ansley's life, the secret she’s harbored from her daughters their entire lives might finally be forced into the open. Exploring the powerful bonds between sisters and mothers and daughters, this engaging novel is filled with Southern charm, emotional drama, and plenty of heart.
Lizzie O'Malley is back with a purpose in life. Still flighty and unpredictable, she knows that loving and losing Teagan Gallagher has changed her life forever. As she navigates her new life in Boston as a full time working mother, she promises herself she will never fall in love again. But can she keep that promise after meeting Nick Sawyer, the gorgeous Texan who has fallen for her? Follow Lizzie to Ireland where she struggles with tragedy and rediscovers herself all over again.